03 / Analyst
Business and systems analysis
Working out what a business actually does, as opposed to what the diagram says it does, and then getting the systems to agree with each other.
Experience
Software Developer, Camarès Inc.
The analysis happens before the code: figuring out how a business application, a workflow and three connected systems actually behave, then changing the right one.
- Analyze business applications, end-to-end workflows and integrations across CRM, accounting and document management to find dependencies, data-flow problems and room for process improvement.
- Assess workflows for functional gaps and downstream impacts, then improve business logic and integration reliability.
- Trace API responses, execution logs, triggers and data mappings to find root causes of production issues.
- Clarify requirements with technical and client-facing teams.
- End-to-end, regression and user acceptance testing before deployment; documentation and training materials for adoption.
UX content writer and social media manager, freelance
Small-business content work that involved competitor analysis and UX audits, and A/B testing to check the conclusions.
Methods
- Requirements & process
- Requirements definition, Business process analysis, Dependency analysis, Data mapping
- Integration & automation
- REST APIs, System integrations, Workflow automation, Deluge, Zoho Flow
- Testing & delivery
- End-to-end testing, Regression testing, User acceptance testing, Defect investigation, Root-cause analysis, Implementation validation
- Documentation
- Process documentation, Training materials, Iorad
- Platforms
- Zoho CRM, Zoho Books, Zoho Projects, Zoho Desk, Zoho Flow, WorkDrive
- Certifications
- Zoho CRM Administrator, Zoho Creator Developer (Associate)
Related projects
Customer churn prediction
Exploratory analysis in SQL and Python to find what separated customers who left from those who stayed, then models built on those findings.
Travel reservation system
Relational schema design and role-based access for an airline booking workflow, including the waitlist logic nobody enjoys specifying.